H2FY · AI agent

First-line customer support for a wellness brand, with a person one step away

A customer agent for StayH2fy, a hydrogen-water bottle brand, that answers product, shipping, returns and warranty questions, points customers to the right product page, records complaint details, and escalates to a person when a conversation needs one, all inside the brand's existing online store

Client website ↗Retail & E-commerce

The problem

A growing e-commerce brand receives the same questions all day: how the product works, what ships where, how returns work, which colour is available

The team answered each one by hand, and the conversations that genuinely needed a person were buried among the ones that did not

What we built

A customer agent on the brand's catalogue and policies: products, shipping, returns, warranty and care
Direct links to the right product page inside the conversation, with product cards and images where they help
Complaint intake: the agent collects name, contact details and a description, confirms them back, and files them for follow-up
Human handoff: escalation requests and out-of-scope conversations are passed to a representative
Voice-ready: the same agent can take a live call
Deployed as a widget in the brand's existing online store

Inside the system

AI customer agent with human handoff

01Product guidance
The right bottle for the way you use it
A customer asks which one to get and the agent answers like a good shop assistant would, with the two products side by side and a link straight to each page
02Shipping question
Shipping, answered from the policy
Where the brand ships and how delivery works come from the store's own policy, and the agent offers the next step instead of leaving the customer to search
03Returns and warranty
A warranty case, opened in the chat
A cracked lid becomes a warranty claim without a form: the agent explains what is covered, asks for the order number and the photo it needs, and files the claim
04Complaint capture
The complaint, recorded and confirmed back
For a wrong item the agent collects the details one at a time, shows the customer exactly what it recorded and files it for the team to act on
05Human handoff
A person, one step away
When a customer wants a person, the agent hands the whole conversation to the H2FY team with the customer's preferred channel, so nobody has to repeat themselves

Try the AI agent

AI customer agent with human handoff

This is the real agent, not a recording, so ask it what you would ask the company

Open live demo ↗

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Chain did not build the StayH2fy store, as the agent is deployed into the brand's existing website

Deployed in the client's environment

The agent runs as a widget in the StayH2fy store, where customers already are, so the store itself is the brand's and the agent is the part Chain built

Client website ↗