H2FY · AI agent
First-line customer support for a wellness brand, with a person one step away
A customer agent for StayH2fy, a hydrogen-water bottle brand. It answers product, shipping, returns and warranty questions, points customers to the right product page, records complaint details, and escalates to a person when a conversation needs one. It runs inside the brand's existing online store.
Try the AI agent
AI customer agent with human handoff
This is the real agent, not a recording. Ask it what you would ask the company.
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Chain did not build the StayH2fy store. The agent is deployed into the brand's existing website.
Deployed in the client's environment
The agent runs as a widget in the StayH2fy store, where customers already are. The store itself is the brand's; the agent is the part Chain built.
The problem
A growing e-commerce brand receives the same questions all day: how the product works, what ships where, how returns work, which colour is available. The team answered each one by hand, and the conversations that genuinely needed a person were buried among the ones that did not.
What we built
- A customer agent on the brand's catalogue and policies: products, shipping, returns, warranty and care
- Direct links to the right product page inside the conversation, with product cards and images where they help
- Complaint intake: the agent collects name, contact details and a description, confirms them back, and files them for follow-up
- Human handoff: escalation requests and out-of-scope conversations are passed to a representative
- Voice-ready: the same agent can take a live call
- Deployed as a widget in the brand's existing online store
What the system does
- Customer Q&A
- Product guidance
- Shipping, returns and warranty
- Complaint capture
- Human escalation
- Voice calls
Technologies
- Convocore
- Gemini 2.5 Flash
- Knowledge base
- Voice
- Website widget
Services involved
Let's find where your business is losing time.
A strategy call with the founders. We'll look at how you work today and where a connected system would actually change things.