Cemix Pro Nigeria · Lagos, Nigeria · AI agent
An AI advisor that guides buyers through an industrial catalogue
A customer-facing AI agent for Cemix Pro Nigeria, a distributor of industrial compressed-air and pneumatic equipment, that answers product and brand questions, walks visitors through the catalogue brand by brand and series by series, collects enquiry and order details in a structured way, and hands anything commercial to the team
The problem
Cemix's catalogue spans nine brands and hundreds of models across compressors, dryers, filters, valves and automation components. Visitors arrived with vague questions, "I need a compressor", and no easy way to narrow them down, while every enquiry, quotation request and order detail had to be handled by hand.
What we built
- A conversational agent grounded in the catalogue: brands, series, models and what each is used for
- Guided discovery, brand to series to model, with product cards and carousels where they help
- Enquiry and order capture: the agent collects the customer's needs and contact details in a structured form for the team
- Multilingual by default: it answers in the visitor's language and never translates model numbers or brand names
- Guardrails: no invented prices, stock, lead times or specifications; commercial requests go to the team
- Packaged as a website widget that runs inside the client's existing digital environment
Inside the system
AI customer and ordering agent
01Product question
Ask about a product, get a grounded answer
A buyer compares two series across brands and the advisor answers from the catalogue: what each is, what it is built for, and the one question that narrows the choice
02Catalogue guidance
From a vague need to the right series
The customer describes the job, not a model number, and the advisor walks brand by brand to the series that fit, with product cards the buyer can open
03Enquiry capture
The enquiry, collected in conversation
When the buyer wants a quotation, the advisor collects company, contact and need one question at a time and sends the team a structured summary instead of a loose message
04Human handoff
Prices and delivery go to people
Asked for a price or a delivery time, the advisor does not guess: it passes the request to the Cemix sales team with the model and destination, and asks how the customer prefers to be reached
Try the AI agent
AI customer and ordering agent
This is the real agent, not a recording, so ask it what you would ask the company
This demo is provided by a third-party service, Convocore. Opening it loads content from that provider, which may set its own cookies and analytics, and anything you type into it is processed by that provider. Please do not enter personal or confidential information.
Chain did not build the Cemix website, as the agent is built to run inside the client's existing digital environment
Deployed in the client's environment
The advisor runs as a widget on Cemix's own website, next to the catalogue it explains, so the site itself is the client's and the agent is the part Chain built
What the system does
- Customer Q&A
- Catalogue navigation
- Enquiry capture
- Order information collection
- Handoff to the team
- Multilingual
Technologies
- Convocore
- Gemini 2.5 Flash
- Knowledge base
- UI Engine
- Website widget
Services involved
Let's find where your business is losing time
A strategy call with the founders, where we look at how you work today and where a connected system would actually change things